FAQ | Rapid Response Email Marketing

FAQ Some Common Questions:

Q: Why does the Upgrade link shows in my paid account?

A: It always remains there in all accounts of whatever level.

Trial Users

Can I have more than one trial account?

No – spammers try and abuse this feature – so we closely monitor duplicate accounts,

banning anyone who does so. This is to protect both our service and our users.

Subscribers Must All Double Opt-In.

We do not allow single opt-in – this protects

both your account and our service from spam issues.

Where are my lists?

Each autoresponder is its own list. Every autoresponder you create will have a unique form that subscribes people to it.

Imports

In general we don’t allow it due to massive abuse and spam complaints.

However we will discuss it on a case by case basis.

Can Trial Users import?

You must upgrade your account to import your existing lists.

We offer a Special One Time Import of your previous leads if obtained
via a double opt in service such as Aweber or Getresponse. Please Contact us with your details.

After that all leads must come from the sign up forms generated inside your Rapid Response account.

Do imports have to re-opt-in?

Sorry they do! We know it’s a bother but your lists will be clean, spam free and responsive.
We may provide exceptions to this on a case by case basis.

What leads can be imported?

Currently we allow double opt-in leads from these major email services:

Aweber, Getresponse, Constant Contact., Mailchimp, Trafficwave

Other sources are not allowed – such as free lists etc. since they are 90%

dead emails, spam traps etc. and always lead to spam complaints which can

cause your account to be suspended.

How Do I Get My Leads Imported?

You will need to send us a CSV file containing the following information:

Email address

Subscribers IP address

Date Subscribed

URL of the Subscriber Form